Sunday, May 23, 2010
While this is pretty off-topic, I just had to share--it's really the least I can do. In the past month I started having a lot of trouble with my 4-year old MacBook laptop. At first it wasn't waking up from sleep--which was annoying, but not the end of the world. I took it into the Apple Store, and the 'geniuses' decided to send it in for a repair. Despite the fact that I wasn't under warranty, they didn't charge me since they said it could have been related to an earlier repair. When I got it back, they had done some major work, and even installed the newest operating system. Fantastic! Unfortunately, it had immediately developed a new, and much worse problem--it would shut down randomly and without warning.
I took it back in, and they replaced a couple parts, again free of charge. I took it home, and it still had the same shut-down problem. At this point, I was a bit worried and annoyed--my problem was so much worse after the repair, that it rendered my computer basically unusable. I brought it in a third time, and without my even asking, they decided to give me a brand-new MacBook, free of charge! I figured I was completely out of luck, and that maybe I could beg them for a discount, but in my wildest dreams I didn't think they'd give me a brand new computer. So awesome. While I certainly never wavered in my love of Apple computers, this experience has certainly showed me that they are a company deserving of my trust and loyalty.